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FAQ

Is it possible to access the same account from different devices?

Yes. As long as you have the correct cTID credentials, you can log in to the platform from the other device with the respective system and internet connection requirements at the same time.

When does my cTrader demo account expire?

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45, or 90 days after the last logout. Each trader should contact his/her broker for more information regarding the expiration conditions.

Can I change the time zone on my platform?

Yes, the time offset can be changed to the bottom right corner of cTrader.

Where do price quotes come from?

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes.

How does cTrader calculate margin when positions are hedged (the symbol is both bought and sold)?

For the hedged positions, cTrader calculates margin based on the trade direction with the highest volume and margin required. So if for a particular symbol, the total margin required for Sell positions exceeds the total margin required for Buy positions, cTrader will calculate margin only for the total sell volume.

What happens to my open positions when I log out of cTrader?

The current open positions will not be closed until an existing Stop Loss, Take Profit or Stop Out level is reached. Existing limit orders will still be filled if the entry rate is met.

Can I open a live account?

Yes. To open a Live account please contact one of our supported brokers.

Can I use robots in cTrader?

Robots can be used in our algorithmic trading application, cTrader Automate, which is available from our cTrader desktop.

Can the custom indicators be used in cTrader?

The custom indicators are available in cTrader Automate, which is available in the cTrader desktop version, check the Indicators help page.

How do I withdraw funds and why is my withdrawal not being processed?

Trading with real money on the Live accounts is controlled by the broker. The funds’ withdrawal conditions may vary depending on your broker. Please contact your broker for the detailed information on the funds' withdrawal.

What is the minimum amount required to deposit to open a Live account?

Trading with real money on the Live accounts is controlled by the broker. Please contact your broker for the detailed information on the funds' deposit.

Can I trade cryptocurrencies with cTrader?

Cryptocurrencies are available in cTrader by default. But you should note that each broker can suggest his own set of trading instruments, therefore we recommend contacting your broker to check if he supports the cryptocurrencies trading.

What types of accounts does cTrader offer?

cTrader allows trading with Netting or Hedging accounts in Live or Demo modes. Please find detailed information on the cTrader accounts here.

What is cTID and why do I need it? Is having a trading account, not enough?

cTrader ID (cTID) is a single profile that allows signing in with the unified credentials to any broker’s version of cTrader and switching between the trading accounts with one click without the need of entering the account number and password combinations each time. You only log in once with your email and password, (or with your Google or Facebook account), and all your trading accounts are available from your cTrader ID. Logging in with your cTID is the only way to log in to cTrader.

Please find the detailed information on cTID here.

How do I link or unlink a trading account with my cTID?

You cannot link or unlink a trading account with your cTID by yourself, as well as you can delete neither your trading account nor your cTID. Therefore, if you need to link or unlink a trading account to the desired cTID, then you should contact your broker.