FAQ
For Buyers¶
How can I start buying products on cTrader Store?
Log in to cTrader Store with your cTrader ID credentials to purchase algorithms or download free products.
How can I pay for products?
You can pay for a product using a debit or credit card from Visa, MasterCard and other card providers. The country of your payment card issuer must match the one selected in your account on cTrader Store.
Can I use a debit or credit card that does not belong to me?
As a buyer, you can use any valid debit or credit card to purchase a product. Make sure you have sufficient funds to execute the transaction successfully.
Who can use a product purchased on cTrader Store?
A product can be accessed only by the user who purchased or obtained it for free on cTrader Store. Users with a different cTrader ID will not be able to open it in cTrader.
Can I report a suspicious product?
Yes, both buyers and sellers can report a product that does not comply with the cTrader Store publishing rules.
For Sellers¶
How can I start selling products on cTrader Store?
To publish paid products, you first need to verify your account. Note that publishing free products on cTrader Store does not require account verification.
What documents should I provide for verification?
Provide a valid proof of identity (e.g., ID card, passport, residence permit or driver’s license) and perform a liveness check.
How can I become a successful seller on cTrader Store?
Check out our tips for sellers to make the most of cTrader Store.
Why is my product banned?
First, ensure that your product complies with the cTrader Store publishing rules. If you have any further questions, you can reach us via the support chat on cTrader Store or by email.
Does cTrader charge any fees from sellers?
cTrader charges a 30% commission on all paid products sold through cTrader Store. As a seller, you are also responsible for paying taxes in accordance with the laws of your country of residence.
How can I withdraw my available balance?
You can request a withdrawal in the 'Finances' section of your cTrader Store account.
What are the available withdrawal methods?
The available withdrawal methods include debit or credit cards from Visa, MasterCard and other card providers.
What is the minimum withdrawal amount?
The minimum withdrawal amount is USD 500.
Can I withdraw funds to a card account that is not my own?
To ensure financial security, withdrawals can only be made to your personal card accounts.
Can I upload an algorithm with full access rights?
cTrader Store does not allow products with full access rights to be published, as we prioritise the safety of our buyers.