Subscribe to a product¶

You can subscribe to some cTrader Store products, such as cBots, indicators and plugins. Subscription is a flexible way to use them: you pay a smaller amount on a recurring basis and keep access for as long as you stay subscribed, with the freedom to cancel any time.

Add a subscription¶

On the product page you can buy the product outright or, if the seller offers a subscription, switch to Subscribe and choose a plan.

Each plan shows its billing period and price. If only one plan is available, it is selected for you.

Before your first purchase in cTrader Store, select and confirm your location. Then complete the secure Payment details form: enter the cardholder name and card details. Your email is filled in automatically based on your cTID credentials, and you can change it.

After you click Subscribe, a short processing screen appears. Do not close this window while we set up your subscription. Once it is ready, your subscription is active and you can use the product in cTrader.

Billing¶

Your payment method is charged automatically at the start of each billing period, weekly, monthly or yearly, until you cancel. You can check the next payment date and amount for each subscription on your Subscriptions page.

Manage your subscriptions¶

From the menu in cTrader Store, select Account, then navigate to Subscriptions.

You can also open this page from the Manage subscriptions button shown right after you subscribe.

The Subscriptions page lists your subscriptions and saved payment methods. For each subscription you can see the product, billing period, next payment date, price, card and status, which can be:

• Active - your subscription is paid and running.
• Payment issue - a payment could not be taken. See Payment issues.
• Cancelled - the subscription has been cancelled and will not renew.

You can search your subscriptions by product name and filter them by product type, subscription period or status.

Payment methods¶

Your payment method is saved securely so that recurring payments can be taken automatically. Your card details are handled by Nuvei.

You can check or delete your saved payment method on your Subscriptions page.

Cancel a subscription¶

On the Subscriptions page, open the menu for the subscription you want to stop and select Cancel subscription. Confirm your choice in the window that appears.

Payment issues¶

If a recurring payment cannot be taken (for example, your card has expired or has insufficient funds), your subscription is marked Payment issue. We then retry the payment for up to 3 days. If none of the retries succeed, the subscription is Cancelled and your access to the product ends.

At checkout, you may see one of these messages:

• Please check your card details and try again - the card details entered are not correct.
• This card can't be used. Please try another card - the card was not accepted, so try a different one.