FAQ¶

Is it possible to be logged in to several accounts at once?¶

No. cTrader Web allows you to be logged in to only one cTID account at a time. If you try to log in to another cTID in a new tab of your web browser, you will be automatically logged out from your previous session.

Is it possible to access the same account from different computers?¶

Yes. As long as you have the correct cTID credentials, you can log in to the platform from any computer with the respective system and internet connection requirements.

When does my cTrader Web demo account expire?¶

Each broker has different expiration settings for demo accounts. It can be 15, 30, 45 or 90 days after the last log out.

Each trader should contact their broker for more information regarding the expiration conditions.

Can I change the time zone on my platform?¶

Yes, the user time offset can be changed from the bottom right corner of the cTrader Web.

Where do price quotes come from?¶

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who provide the live quotes.

How does cTrader Web calculate margin when positions are hedged (the symbol is both bought and sold)?¶

The margin calculation method is determined by the broker. You should contact your broker regarding more information about margin calculation.

Where can I view my trading history?¶

The trading history can be seen by selecting the History tab in the Trade Watch panel, found at the lower part of the cTrader Web.

You can also save it on your device by clicking the Statement button in the upper right of the History tab.

What happens to my open positions when I log out of cTrader Web?¶

The current open positions will not be closed until an existing stop-loss, take-profit or stop-out level is reached. Existing limit orders will still be filled if the entry price is met.

Can I open a live account?¶

Yes. To open a live account please contact one of our supported brokers.

Can I use trading bots in cTrader Web?¶

Trading bots (cBots) can be used in our algorithmic trading application, cTrader Algo.

You can download cTrader Algo by clicking the Algo button in the top left of the cTrader Web main menu. Custom-built indicators can be used only in cTrader Windows or cTrader Mac symbol charts.

Can the custom indicators be used in cTrader Web?¶

Custom indicators are not available in cTrader Web.

How do I withdraw funds and why is my withdrawal not being processed?¶

Trading with real money on live accounts is controlled by the broker. The funds withdrawal conditions may vary depending on your broker.

Please contact your broker for the detailed information regarding funds withdrawal.

What is the minimum amount required to deposit to open a live account?¶

Trading with real money on live accounts is controlled by the broker. Please contact your broker for detailed information regarding funds deposit.

Can I trade cryptocurrencies with cTrader Web?¶

BTC/USD and BTC/EUR symbols are available in cTrader Web by default.

But you should note that each broker can provide their own set of trading instruments, therefore we recommend contacting your broker to check if they support cryptocurrency trading.

Is cTrader Web compatible with mobile devices?¶

cTrader Web is not compatible with mobile devices, but you can use the official cTrader Mobile application available on App Store for iOS and Google Play for Android.

Note that if you try to reach cTrader Web on your mobile device, you will be automatically redirected to the App Store or Google Play depending on which device you are using.

What types of accounts does cTrader Web offer?¶

cTrader Web allows trading with netted or hedged accounts in live or demo modes.

Please find detailed information regarding cTrader Web accounts here.

What is cTID and why do I need it? Is having a trading account not enough?¶

cTrader ID (cTID) is a single profile that allows signing in to any broker's version of cTrader using a unified set of credentials and switching between trading accounts with one click, without the need to enter the account number and password each time. You only log in once with your email and password or your Google account, and all your trading accounts are available from your cTrader ID. Logging in with your cTID is the only way to log in to cTrader Web.

Please find the detailed information on cTID here.

How do I link or unlink a trading account with my cTID?¶

You cannot link or unlink a trading account with your cTID by yourself, and you cannot delete either your trading account or your cTID.

Therefore, if you need to link or unlink a trading account to the desired cTID, you should contact your broker.

Where do I find my overall profit or loss on a position?¶

You can track all your trading statistics including overall profit or loss from the History tab of Trade Watch.

Also, you can use the Analyze application with various statistics, providing in-depth analysis of your performance by each of the trading accounts from the main menu.