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FAQ

Is it possible to be logged in to several accounts at once?

No. cTrader Web allows only be logged in to one cTID account at a time. If you will try to log in to another cTID in a new tab of your web browser, you will be automatically logged out from your previous session.

Is it possible to access the same account from different computers?

Yes. As long as you have the correct cTID credentials, you can log in to the platform from any device with the respective system and internet connection requirements.

When does my cTrader Web demo account expire?

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45 or 90 days after the last logout. Each trader should contact his/her broker for more information regarding the expiration conditions.

Can I change the time zone on my platform?

Yes, the time offset can be changed to the bottom right corner of cTrader Web.

Where do price quotes come from?

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes.

How does cTrader Web calculate margin when positions are hedged (symbol is both bought and sold)?

For the hedged positions, cTrader Web calculates margin based on the trade direction with the highest volume and margin required. So if for a particular symbol, the total margin required for Sell positions exceeds the total margin required for Buy positions, cTrader Web will calculate margin only for the total sell volume.

Where can I view my trading history?

The trading history can be seen by selecting the History tab in the Trade Watch at the lower part of cTrader Web. You can also save it on your device by clicking the Statement button to the upper right of the History tab.

What happens to my open positions when I log out of cTrader Web?

The current open positions will not be closed until an existing Stop Loss, Take Profit or Stop Out level is reached. Existing limit orders will still be filled if the entry rate is met.

Can I open a live account?

Yes. To open a Live account please contact one of our supported brokers.

Can I use robots in cTrader Web?

Robots can be used in our algorithmic trading application, cTrader Automate, which is available from our cTrader desktop version but not from the cTrader Web. You can download cTrader Automate by clicking the Automate button to the top left of cTrader Web main menu. Custom built indicators can be used in cTrader desktop symbol charts.

Can the custom indicators be used in cTrader Web?

The custom indicators are available in cTrader Automate, which is available in cTrader desktop version. To learn how to use the custom indicators in cTrader desktop, check the Indicators help page.

How do I withdraw funds and why is my withdrawal not being processed?

Trading with real money on the Live accounts is controlled by the broker. The funds withdrawal conditions may vary depending on your broker. Please contact your broker for the detailed information on the funds withdrawal.

What is the minimum amount required to deposit in order to open a Live account?

Trading with real money on the Live accounts is controlled by the broker. Please contact your broker for the detailed information on the funds deposit.

Can I trade cryptocurrencies with cTrader Web?

BTC/USD and BTC/EUR currency pairs are available in cTrader Web by default. But you should note that each broker can suggest his own set of trading instruments, therefore we recommend to contact your broker to check if he supports the cryptocurrencies trading.

Is cTrader Web compatible with mobile devices?

cTrader Web is not compatible with mobile devices, but you can use the official cTrader Mobile application available on App Store for iOS and on the Google Play Market for Android. Note that if you try to reach cTrader Web on your mobile device, you will be automatically redirected to the App Store or Play Market depending on which device you are using.

What types of accounts does cTrader Web offer?

cTrader Web allows trading with Netted or Hedged accounts in Live or Demo modes. Please find detailed information on the cTrader Web accounts here.

What is cTID and why do I need it? Is having a trading account not enough?

cTrader ID (cTID) is a single profile that allows signing in with the unified credentials to any broker’s version of cTrader and switch between the trading accounts with one click without the need of entering the account number and password combinations each time. You only log in once with your email and password, (or with your Google or Facebook account), and all your trading accounts are available from your cTrader ID. Logging in with your cTID is the only way to log in to cTrader Web.

Please find the detailed information on cTID here.

How do I link or unlink a trading account with my cTID?

You cannot link or unlink a trading account with your cTID by yourself, as well as you can delete neither your trading account nor your cTID. Therefore, if you need to link or unlink a trading account to the desired cTID, then you should contact your broker.

Where to find my overall profit or loss on a position?

You can track all your trading statistics including overall Profit or Loss from the History tab of the Tradewatch section. Follow the link for more info.

Also, you can use Analyze section with the various statistics - the in-depth analysis of your performance by each of the trading accounts from the main menu.