FAQ

Is it possible to be logged in to several accounts at once?

Yes. Although you cannot be logged in to multiple accounts from one instance of cTrader, you can open several instances (separate cTrader instances running at the same time on your computer) and log in to different accounts accordingly.

Is it possible to access the same account from different computers?

Yes. As long as you have the correct login details, you can login to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP.

When does my cAlgo / cTrader demo account expire?

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45 or 90 days after last logout. Each trader should contact his/her broker for more information regarding expiration days.

Can I change the time zone on my platform?

Yes, the time offset can be changed at the bottom right corner of cTrader / cAlgo

Where do price quotes come from?

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes.

How does cTrader calculate margin when positions are hedged (symbol is both bought and sold).

For hedged positions, cTrader calculates margin based on the trade direction with the highest volume and margin required. So if, for a particular symbol, the total margin required for Sell positions exceeds the total margin required for Buy positions, cTrader will calculate margin only for the total sell volume.

Where can I view my trading history?

The trading history can be seen by clicking on the “History” tab in the ‘Trade Watch’, at the lower part of cTrader. You can also export it to excel by right click on any row in the history as well as create a printable statement of all your trading history, by clicking the ‘Statement’ button.

What happens to my open positions when I log out of cTrader?

Open positions will not be closed until an existing stop loss, take profit or stop out level is reached. Existing limit orders will still be filled if the entry rate is met.

Can I open a live account?

Yes. Please contact one of our supported brokers / banks.

Can I use robots in cTrader?

Robots can be used in our algorithmic trading application, cAlgo, but not from cTrader. You can download cAlgo by clicking the cAlgo button at the top right of cTrader. Custom built indicators can be used in cTrader.

Can custom indicators be used in cTrader?

Yes. To learn how to use custom indicators in cTrader, see the indicators help page.

How many instances of my algorithm can I add and have running at the same time?

There is no limit to the number of instances you can run.

Do I need to run cTrader for cAlgo to work?

No. Both platforms can operate independently simultaneously.

How do I install custom Robots (cBots) and Indicators which I downloaded from cTDN?

To add a downloaded indicator to your cTrader platform, follow the steps below:

1. Download the Indicator
2. Double-click on the downloaded file. This will install all necessary files in cTrader
3. Start cTrader. If you don’t already have it, you can download cTrader from your broker’s website
   (or download it here to use the demo from Spotware.com)
4. Select the indicator from ‘Custom’ in the functions (f) menu in the top center of the chart
5. Enter the parameters and click OK