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Install cTrader

General Information

This guide provides information on how to get started with cTrader Desktop platform, the trading and charting tools, and how to use them, the platform’s interface and its additional functionality, such as IB Center and Bonuses.

cTrader Desktop application is a fully functional PC version of cTrader trading platform with all the charting and trading features as the other cTrader versions. As cTrader Desktop offers the similar functionality for manual trading and charting to the other versions of the application, it allows users to get access to their trading accounts and trade from a variety of devices and operating systems. To use cTrader Desktop version it should be installed on your machine.

Requirements

System Requirements

  Minimum Recommended
Processor Dual Core CPU Dual Core CPU
Memory 2GB 4GB
Operating System Windows 7 and higher Windows latest version
Internet Connection The stable connection from 50 kB per second or faster. The stable connection from 100 kB per second or faster.
Screen Resolution 1280x800
  • 13- to 15-inch screen standard ratio: 1400×1050
  • 13- to 15-inch screen widescreen: 1280x800
  • 17-inch screen widescreen: 1680x1050

Installation

  1. Download cTrader installer from your broker’s website or download an official demo version from spotware.com.

  2. Run the downloaded file, and click Install to proceed with the installation.

  1. Wait for the installer to download all necessary files. (Install Microsoft .Net framework, if prompted. A restart may be required to complete the installation process.)

cTrader will start automatically right after the installation. You can also access cTrader from the desktop icon or from the Start menu.

Troubleshooting

cTrader desktop app uses the Microsoft ClickOnce technology that requires minimal interaction from the user and allows the application to update automatically.

If you have any troubles when installing cTrader, make sure you turn off your antivirus software. If after installation the application does not work properly or fails to update, please perform a clean installation of cTrader and its components.

Clean installation of cTrader:

For Windows 7/8/8.1/:

  1. Close any running instance of cTrader.
  2. Restart your computer.
  3. Hold down Windows + R on your keyboard to open the Run dialog box. Copy and paste appwiz.cpl into it and click OK to open Programs and Features panel.
  4. Find cTrader in the list of the installed programs, and uninstall it - select it and click Uninstall/Change).
  5. Find .NET framework in the list, and uninstall it as well (restart your computer if prompted).
  6. Hold down Windows + R on your keyboard to open the Run dialog box. Copy and paste %USERPROFILE%\AppData\Local\Apps in it, and click OK.
  7. Delete the 2.0 folder and close the Windows Explorer.
  8. Hold down Windows + R on your keyboard to open the Run dialog box again. Copy and paste %USERPROFILE%\AppData\Roaming in it, and click OK.
  9. Delete the following folders: cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon, and close the Windows Explorer.
  10. In the Windows Start Menu select Documents, and rename cAlgo and cTrader folders (so that you will not lose any user data), then restart your computer.
  11. Install the latest .NET Framework from the Microsoft official website.
  12. Restart your computer again.
  13. Download and install cTrader.

For Windows 10:

  1. Close any running instance of cTrader.
  2. Restart your computer.
  3. Hold down Windows + R on your keyboard to open the Run dialog box, copy and paste appwiz.cpl in it and click OK to open the Programs and Features panel.
  4. Find cTrader in the list and uninstall it - select it and click Uninstall/Change).
  5. Hold down Windows + R on your keyboard to open the Run dialog box, copy and paste %USERPROFILE%\AppData\Local\Apps into it, and click OK.
  6. Delete the 2.0 folder and close the Windows Explorer.
  7. Hold down Windows + R on your keyboard to open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming in it, and click OK.
  8. Delete the following folders: cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon, then close Windows Explorer.
  9. In the Windows Start Menu select Documents, and rename cAlgo and cTrader folders (so that you will not lose any data).
  10. Restart your computer.
  11. Launch Microsoft .NET Framework Repair Tool.
  12. Download and install cTrader.