Frequently asked questions¶
Where can I get plugins?
You can obtain plugins from cTrader Store, or create your own.
What do plugins do?
Plugins extend the cTrader platform by adding tools, services and interface elements.
Where can I display a plugin?
The creator of a plugin determines its possible placement areas, and you cannot define brand new placements. However, you can control the visibility of certain plugins in specific UI areas.
Why can’t I see my installed plugin in cTrader?
You might not see an installed plugin in your cTrader app because the plugin is:
- disabled in that particular cTrader app
- not configured to show in the UI area you are checking
- not supported in that particular cTrader app
How can I start using a plugin?
After installation, check the supported UI areas to start using the plugin.
Which cTrader apps support plugins?
Multi-platform plugins from cTrader Store work across all cTrader apps, while desktop plugins function only in cTrader Windows and Mac.
How do plugins use data?
Plugins interact with trading data or external services depending on their functionality and configuration.
Can plugins trade?
Yes, plugins can place or modify orders, access account information and retrieve trade history. These actions happen securely within your active cTrader session.
Are my plugins synced across my cTrader apps?
With enabled cloud synchronisation, plugins supported in all cTrader apps are automatically synchronised across Mobile, Web, Windows and Mac using your cTrader ID, while plugins limited to cTrader Windows and Mac are synced across those apps only.
Need cTrader support?
Reach out through our official channels to resolve any issues:
- Ask questions and connect with traders, developers and other users in the cTrader Discord Community.
- Browse archived discussions on the cTrader Community Forum. While the forum is no longer open for new posts, it is full of helpful answers to common issues.
- Contact the cTrader Support Team at support@ctrader.com for technical assistance.